Frequently asked questions and support¶

How do I report abnormal behavior?¶

If you get an error message or notice any abnormal behavior :

• go to the Settings tab
• click on the Help button
• fill in and adapt the e-mail template that has opened in your e-mail client
• integrate the log file by retrieving it by clicking on the appropriate button

If no e-mail client is configured, the e-mail template may not be displayed. In such cases, send an e-mail to support+arcgispro@isogeo.fr.

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Frequently asked questions¶

Why is there no data in my plugin?¶

Check that at least one share feeds the application: see how to share to the application from Isogeo.

Why can't any results be added?¶

For a datum to be added to the map, the metadata must contain information enabling it to be added.

To find out more, see the dedicated section in the documentation.

Why do I get an error when I add data to the map?¶

To add data to the canvas, a card must first be inserted.

Where are the logs stored?¶

The logs are stored in the C:\Users\%USERPROFILE%AppData\Local\ESRI\ArcGISPro\AssemblyCache\ directory in a folder with an ID assigned to the Plugin.