Frequently asked questions and support¶

How do I report abnormal behavior?¶

If you receive an error message or notice any abnormal behavior, follow these steps:

• check this documentation to see if there are any explanations for the behavior observed
• look at the tab dedicated to Isogeo in the QGIS messages window:

Does the problem persist? Is the (dys)functioning incomprehensible?

Then click on the button in the"Advanced Resources" section of the plugin's"Settings" tab.

You can also create a ticket directly by attaching the log_isogeo_plugin.log file located in the _logs folder of the plugin installation directory. To access it, simply click on the button in the"Advanced Resources" section of the"Settings" tab. It is also possible to access the _logs folder in the plugin installation directory directly:

C:\Users\%userprofile%\AppData\Roaming\QGIS\QGIS3\profiles\default\python\plugins\isogeo_search_engine\_logs

/home/%userprofile%/.local/share/QGIS/QGIS3/profiles/default/python/plugins/isogeo_search_engine\_logs

Frequently asked questions¶

Why is there no data in my plugin?¶

Check that at least one share feeds the application: see how to share to the application from Isogeo.

Why can't any results be added?¶

For a datum to be added to the map (cartographic canvas in QGIS vocabulary), it must be catalogued in the metadata. Also try clearing the cache.

To find out more, see the dedicated section in the documentation.

Why isn't my WMS service displayed, even though its caption is present?¶

There may be several reasons for this:

• the WMS service does not comply with QGIS requirements;
• special characters are present in some of the headings (title, caption labels...) and the encoding is not in conformity;
• the default style of the WMS layer contains an anomaly;

Does adding data take symbology files (.qlr) into account?¶

Yes, if the qlr has the same name as the source data file and is located in the same folder.

Why has the QGIS theme changed?¶

There are several themes for QGIS (Preference/Options/General/Style). Some do not display checkboxes in the keyword list. These include the Macintosh (aqua) and Cleanlooks themes. When the plugin is opened, it detects the theme and modifies it automatically. After restarting QGIS, the Plastique theme is configured and the plugin is ready to run.